Read more about this here.
London, UK – 17 September, 2008 – 3CX and Deerfield announce the availability of an integrated call and email handling system that improves customer relations and customer handling efficiency with the release of VisNetic MailFlow version 3.8.
“3CX is designed for and used by businesses that require a high level of functionality and reliability in a phone system, but are also knowledgeable and budget conscious enough to avoid high overhead or administrative phone system costs,” said Nick Galea, CEO of 3CX. “Similarly, VisNetic MailFlow is an email management application offered by Deerfield.com [3CX North American Distributors] that provides all of the necessary tools to ensure a high level of email customer service, but is also reasonably priced and easy to administer. The integration of these products provides companies with an advanced and affordable integrated communication system that can manage and track all of an organizations’ email and telephony traffic.”
The integration also illustrates how a PBX, when running on Windows, can integrate seamlessly with other Windows Business Applications, allowing companies to make the PBX work harder and deliver considerable productivity gains.
VisNetic MailFlow is an email customer service solution for Windows used by thousands of organizations that provides: email routing and tracking, reporting, standard responses, a global contact database, customer email history tracking, and much more. 3CX Phone System for Windows is a multi award-winning software-based IP PBX that replaces traditional proprietary hardware PBX. It is based on the SIP standard, and therefore interoperates with most popular SIP phones, VoIP Gateways and VoIP providers.
“VisNetic MailFlow 3.8 is a momentous release for both VisNetic MailFlow and 3CX customers, as the combination of the two products gives them an end to end customer service solution,” said Mike Deerfield, CEO of Deerfield.com - developers of VisNetic MailFlow. “Features like click to call, telephone conversation time stamps and call notes allow MailFlow customers to easily call their contacts within MailFlow and record – and refer back to – their telephone conversations, while 3CX users not currently employing an email management solution will benefit greatly from MailFlow features such as: automatic email routing, shared email queues, standard responses and reporting. Deerfield.com also fully supports both products and can provide all of the necessary assistance to ensure a smooth installation.”
About 3CX and 3CX Phone System for Windows
3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, Germany, Cyprus, Malta, USA, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. 3CX Phone System for Windows is an award-winning software-based IP PBX that replaces a traditional proprietary hardware sistema de telefonia. It is entirely SIP standard based, and therefore interoperates with leading SIP phones, VoIP Gateways and VoIP providers. 3CX’s IP PBX has earned Windows Server 2003 Certification and has been developed specifically for the SMB market with a full set of features that make it simple to install and manage. For more information on 3CX and 3CX Phone System for Windows visit www.3cx.com.
About VisNetic MailFlow
VisNetic MailFlow is an email management solution designed for businesses who wish to improve their level of email customer service and business intelligence. VisNetic MailFlow combines excellent affordability with super-fast deployment capability and extremely low management burden to offer an incredibly compelling value. First released in 2002, making is one of the most mature email management applications. Today, VisNetic MailFlow is used by over 22,000 agents worldwide – a sampling of which include John Hopkins Medicine, Boston Globe, Blue Nile, Gold Medal Travel Group, Guess Inc. and Lowrance Electronics. Flexible licensing terms includes a 30-day “try before you buy” download and free technical support.
VisNetic MailFlow website: http://www.deerfield.com/products/visnetic-mailflow/
Sydney, Australia – 11 September 2008 – 3CX (www.3cx.com), developer of the award-winning 3CX Phone System for Windows, has opened an office in Australia. The Australian presence will play a key role in the expansion of the company’s partner network in the area, as well as, help support Australian-based users of 3CX VoIP Phone System.
3CX Phone System for Windows is an award-winning software-based IPBX that replaces the traditional proprietary hardware PBX. It is based on the SIP standard, and therefore interoperates with most popular SIP phones, VoIP Gateways and VoIP providers. It allows businesses to completely break free from the restrictions of costly hardware-based proprietary phone systems and is very easy to manage by system administrators as it integrates well with Windows Network infrastructure.
“VoIP is seeing a staggering growth in Australia and 3CX is in an ideal position to offer the market an innovative product that meets the IP telephony needs of small and medium sized enterprises with 3CX Phone System for Windows.” said Richard Rundle, Director 3CX Australia.
“Australia is a key market for 3CX and our Australian team can give businesses in the area the know-how and support required to successfully adopt a complete PABX for Windows, and enjoy the many cost-reduction and productivity enhancement benefits that our product has to offer.” said Nick Galea, CEO, 3CX.
According to analyst group IDC, at the end of 2007 the install base of IP Telephony systems in Australian companies hit the 50/50 mark with traditional phone systems. Furthermore, IDC reports a whopping 40% increase in SMB purchases of IPBX systems in Australia during the last quarter of 2007.
3CX Australia Corporate Office details:
84, Alexander Street
Crows Nest NSW 2065
Telephone: 1300 79 89 25
Fax: 1300 79 89 35
3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, developed specifically for the SMB (small & medium business) market, has earned Windows Server 2003 Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the IT EXPO Best of Show award 2007, the Communications Solutions 2007 Award, the Windows IT Pro magazine 2008 Editor’s Best Award and a Best Buy Award by Computer Shopper Magazine, all in recognition to the company’s commitment to innovation and quality. 3CX maintains a global presence with offices in seven countries and localized information available in various languages. For more information, visit www.3cx.com.
As the tech media and blogosphere focused their spotlights on the announcements coming out of Apple's (Nasdaq: AAPL) "let's rock," press event on Tuesday, Microsoft (Nasdaq: MSFT) risked being lost in the chatter. The company chose Monday to reveal details about upcoming changes to its Zune digital media player.
Among the new features for the Zune are improved WiFi, radio tagging functionality, a 120 GB model and a 16 GB flash memory version.
"It seems like some minor hardware upgrades," said Joshua Martin, an analyst at the Yankee Group, "but it's really about an experience change. They're offering more functionality and increased usability, and that's really [how] Microsoft has tried to position the product ... the whole time. Easy discovery of music, easy sharing of music, easy interaction with people who like zen meditation music -- that's been their niche, and it seems they are beginning to hone that message."
Read more about it here.
Nick Galea, CEO at 3CX said: “3CX VoIP Phone is great for businesses that wish to have an easy to deploy, business-level VoIP soft phone for voz ip. Because it is free, the usual hassle of administration of client licenses is avoided. The free editions of other voz sobre ip phones do not have key features such as call transfer or the ability to put a call on hold.
“VoIP Phones are an interesting option for businesses – they are easy to administer and environmentally friendly. Hardware phones require additional electricity, administration and desk space.”
3CX VoIP Phone has a user-friendly and intuitive interface with dial pad and buttons that make transferring or forwarding calls a breeze. It also allows users to review their history of calls, put calls on hold, to easily accept, reject or ignore calls with a mouse click, and much more.
Launch calls from Microsoft Outlook – without re-typing the number
One of the key features of 3CX VoIP Phone is its integration with Microsoft Outlook. Users can launch calls directly from their contacts’ list within Outlook by just right-clicking on the name of the person they wish to call. There is no need to dial any telephone numbers since Outlook works as 3CX VoIP Phone’s address book.
Other features of 3CX VoIP Phone
- Supports several SIP profiles
- Shows personal call log/history – ideal for salespeople
- Message Waiting Indication (MWI)
- Supports G.711 (A-Law and u-Law), GSM, iLBC and Speex codecs
- STUN support for NAT/firewall traversal
- Installation provided as MSI for easy deployment
Key advantages of 3CX VoIP Phone
- Completely FREE – no license fees or hidden charges for use of advanced features
- Not proprietary – can be used with most popular IP PBXs and VoIP providers
- Quick and simple installation
- Easy to use via an intuitive user interface with dial pad and buttons
- Environmentally friendly
The new 3CX VoIP Phone can be downloaded totally free of charge from: http://www.3cx.com/VOIP/voip-phone.html
About 3CX and 3CX Phone System for Windows
3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, Germany, Cyprus, Malta, USA, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. 3CX Phone System for Windows is an award-winning software-based IP PBX that replaces a traditional proprietary hardware PBX. It is entirely SIP standard based, and therefore interoperates with leading SIP phones, VoIP Gateways and VoIP providers. 3CX’s IP PBX has earned Windows Server 2003 Certification and has been developed specifically for the SMB market with a full set of features that make it simple to install and manage. For more information on 3CX, 3CX Phone System for Windows and 3CX VoIP Phone visit www.3cx.com.